General Policy

* Delivery time within Pakistan takes 8–10 working days.
* Orders are processed within 24 hours of confirmation.
* Delivery may take longer during sales or promotions.
* Customers should remain reachable on the provided contact number.

Return via Courier

Contact our Customer Support within 14 days of delivery and share your order details and issue.
Our team will verify the claim and arrange free return shipping.
Pack the item securely with original labels, tags, and packaging.
Once received, a replacement or appropriate resolution will be provided.

Damage Or Defective Items

Damaged or Defective Items
If you receive a damaged, incorrect, or defective product:
SINOPIA will cover the return shipping cost.

A replacement, exchange, or appropriate resolution will be provided.
Claims must be reported within 7 days of delivery through our customer support.